Category Archives: Social Media Case Studies

Customer Service 2.0: Are you really Web-enabled?

Guest commentary by Sarah Yaussi
Last spring I was introduced, virtually as luck would have it, to this woman Sherry Heyl, who is a social media consultant in Atlanta. Although Heyl’s company, Concept Hub, admittedly does very little work related to real estate, I decided to sign up for her e-newsletter, thinking it might be provocative [...]

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Recent “Best of Homebuilders” Social Media Examples

Guest commentary by Sarah Yaussi
I spent a bunch of time on the Web last night, catching up on my news, trolling for new story ideas, and listening to real estate-related conversations taking place online, when I got a message on Twitter from one of Big Builder’s 1,800-plus “followers.” This particular DM—a.k.a. direct message for Twitter [...]

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4 Brand-Saving Recommendations for Social Media Crisis Management

Is today your Domino’s?
Social media can both create and solve crises, and the incredibly fluid nature of social conversations requires brands to be on a constant state of readiness.
In April, two Domino’s employees created a foolish and disgusting video, and posted it to YouTube, setting off a firestorm of coverage on Twitter. It was [...]

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A Video Future for Homebuilders

Guest commentary by Sarah Yaussi
It was a super gloomy on the New York-Canada border this Fourth of July, so as I watched the rain, I figured I’d catch up on a little work and hope that miraculously the wind dies down and the sun begins to shine. As I was checking out some of my [...]

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Building an Effective Homebuilder Brand Using Social Media

This is the presentation given at PCBC on June 17 by Jon Bailey, Lora Heramb, and Jason Baer.

Why homebuilders should embrace social media
Social media strategy – how to avoid a tactics-only mindset
Telling stories in social media
Tracking social media success
Case studies and best practices for blogging, Twitter, Facebook, YouTube and more.

Your comments are most appreciated!
Building an [...]

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